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1-562-498-2500

3939 E. Anaheim St.
Long Beach, CA 90804

Return Policy

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Return Policy

You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.

Authorization

All returns must be authorized by Mozena Medical Supplies & Equipment prior to receipt. Product must be returned within 90 day of purchase. Authorizations are valid for 30 days. Return Merchandise Authorizations (RMAs) may be arranged either phoning Customer Service at 1-562-498-2500 or by submitting an RMA request through our website. Unauthorized returns may be returned to customer at customer’s expense.

Return Procedure

After obtaining an RMA, each return must include the following information:

Customer’s name, address and order number.

RMA number.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Mozena Medical Supplies & Equipment, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.

The following conditions will not be considered for return.

  • Products purchased more than three months prior to return request.
  • Products considered hazardous materials.
  • Special or custom products made to customer specifications or sold as non-returnable.
  • Products returned in altered or damaged packaging, or in packaging other than original packaging.
  • Refrigerated items.
  • Packs broken, breached or damaged.
  • Items in unsalable units of measure where product cannot be resold.
  • Returns prohibited by state law*.
  • Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Mozena Medical Supplies & Equipment of any damages in transit or product shortages within two (2) business days of receipt, or Mozena Medical Supplies & Equipment shall have no obligation to process credit or arrange for product replacement. Contact Mozena Medical Supplies & Equipment Customer Service at 1-562-498-2500 to report damages or shortages.

Products Shipped in Error by Mozena Medical Supplies & Equipment

Customer must notify Mozena Medical Supplies & Equipment of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Medline are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

Defective product

Defective product, properly noted damaged product and returns that are the result of Mozena Medical Supplies & Equipment error may be returned at Mozena Medical Supplies & Equipment's expense and for a full credit, subject to the other provisions of this policy.

Restocking Fee Schedule

Return from Date of Invoice: Re-stocking fee Percentage

0 – 30 Days: 5% / $10 minimum + Freight

31 – 60 Days: 10% / $15 minimum + Freight

61 – 90 Days: 20% / $25 minimum + Freight

Greater than 90 days not returnable unless expressly approved prior to receipt – contactMozena Medical Supplies & Equipment for additional information.

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